Support at Home Program: 5 Ways GHCA Is Ready
The Australian Government's Support at Home program marks a significant change in aged-care funding and delivery. At Glow Health Care Australia, we're treating this transition as an opportunity to improve outcomes and streamline the client experience.
5 Essential Steps GHCA Is Taking
At Glow Health Care Australia, we're treating the Support at Home transition as an opportunity to improve outcomes and streamline the client experience. Here's how we're getting ready.
Upskilling Our Team
GHCA is investing in targeted training for support workers, nurses and care coordinators through practical workshops and peer-mentoring sessions to meet the Support at Home standards.
Breaking Down for CALD Communities
Our CALD team is translating official materials into plain language, then following up with phone calls and Zoom chats so families fully understand what Support at Home means for their loved ones.
Mapping Personalised Care Journeys
GHCA coordinators use our MyCare Mapping tool to work through care plans with clients before July 2025 u2014 identifying gaps, setting realistic goals and ensuring everyone knows what services are coming.
Collaborating with Plan Managers & GPs
We host round-table discussions with plan managers, GPs and allied-health referrers to align expectations, share key client information and minimise delays or duplicated assessments.
Rolling Out Digital Support Tools
GHCA's online portal is being upgraded so clients can track visits, send secure messages to their care coordinator and download translated care resources directly to their phone.
Close Collaboration for a Seamless Transition
A seamless Support at Home transition depends on teamwork. We host round-table discussions with plan managers, GPs and allied-health referrers to align expectations and share key client information u2014 minimising delays and avoiding duplicated assessments.
Make a ReferralRolling Out Digital Support Tools
GHCA's online portal is getting an upgrade to match the Support at Home rollout. Soon, clients will be able to:
- Track upcoming visits and appointment notes
- Send secure messages to their care coordinator
- Download translated care resources directly to their phone
Evaluating Support at Home Readiness
Change can feel daunting, but with the right preparation the Support at Home program will enhance choice, control and transparency for older Australians. At GHCA, we're already paving the way u2014 one staff member, one client and one digital tool at a time.
Ready to Navigate the Support at Home Program?
Our team is here to help you understand the changes and ensure a smooth transition. Reach out today u2014 your loved ones deserve the best possible care.